IT Administrator
Full Time • Commerce Title-Silverside
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Position Summary
The IT Administrator is responsible for supporting all daily network operational activities, identifying errors and threats and conducting a root cause analysis to find appropriate resolutions and mitigate further errors and threats, and develop, implement, and monitor compliance/security requirements while meeting the needs of the employees among three affiliate companies comprised of five locations in Baton Rouge, Prairieville, and New Roads. This position is service-oriented and works to continuously improve operational functions for all employees.
The IT Administrator is responsible for supporting all daily network operational activities, identifying errors and threats and conducting a root cause analysis to find appropriate resolutions and mitigate further errors and threats, and develop, implement, and monitor compliance/security requirements while meeting the needs of the employees among three affiliate companies comprised of five locations in Baton Rouge, Prairieville, and New Roads. This position is service-oriented and works to continuously improve operational functions for all employees.
Essential Functions
- Maintains and administers computing elements, including computer hardware and software and all configurations
- Recommends changes to improve systems and network configurations and determines hardware or software requirements related to such changes
- Researches and recommends software and hardware products
- Places orders for software and hardware products and IT, telecommunications, and copy/scanner services
- Supports web access and maintains a secure systems environment
- Maintains the server infrastructure
- Defines procedures for monitoring and evaluates, diagnoses, and establishes work plans to resolve system issues in collaboration with third-party monitoring/back-up firm
- Performs troubleshooting for hardware, software, server, and network problems
- Actively and consistently supports all efforts to simplify and enhance the internal and external customer experience
- Tracks equipment assets assigned to employees
- Works on multiple projects simultaneously
- Manages and works with IT, telecommunications, and copy/scanner vendors and negotiates and manages the contracts
- Collaborates with third-party IT service providers to resolve issues and ensure prompt resolution of tickets
- Performs other duties as assigned
Competencies
- Knowledge of system administration tasks
- Ability to make independent judgments and communicate reasoning
- Effective written and verbal communication skills
- Customer-service oriented
- Strong analytical, problem-solving, and decision-making skills
- Ability to meet deadlines, multitask, and prioritize in an environment with shifting timeframes
- Ability to work independently but function within a team-oriented professional structure
Supervisory Responsibility
None.
None.
Work Environment
This position works among five office locations and can work remotely when appropriate. Work may be required to be done outside of regular office hours during nights and weekends.
This position works among five office locations and can work remotely when appropriate. Work may be required to be done outside of regular office hours during nights and weekends.
Physical Demands
This is largely a sedentary role, requiring use of typical office equipment such as a computer, printer, scanner/copier, and phone. This role is required to travel to all five locations as needed and lift up to 25 pounds.
This is largely a sedentary role, requiring use of typical office equipment such as a computer, printer, scanner/copier, and phone. This role is required to travel to all five locations as needed and lift up to 25 pounds.
Required Education and Experience
Associate’s degree in Computer Science, Information Technology, or other related field, certification(s), and/or equivalent number of years of relevant experience
Associate’s degree in Computer Science, Information Technology, or other related field, certification(s), and/or equivalent number of years of relevant experience
At least 3 years of experience in an IT role with demonstrated responsibility
Experience with developing and/or maintaining an IT compliance program
Additional Eligibility Qualifications
IT certification(s) strongly preferred
Expertise with Office365 and Microsoft Teams preferred
Bachelor’s degree in Computer Science, Information Technology, or other related field preferred
Expertise with Office365 and Microsoft Teams preferred
Bachelor’s degree in Computer Science, Information Technology, or other related field preferred
Compensación: $65,000.00 - $75,000.00 per year
EXPERIENCEYOU CAN COUNT ON
While you are working your hardest on opportunities that will define your career, Commerce Title makes sure your environment provides for you. On day one, you’re welcomed into our family with a welcome bag that brands you as one of our own. Day-to-day, you’ll enjoy good coffee, pets at work, endless snacks and unconditional happiness. If you follow us on Instagram/Facebook, you know that we feed people, a lot…to celebrate unofficial holidays or just for hustling hard.
OUR TEAM ISOUR MOST IMPORTANT ASSET
OUR TEAM ISOUR MOST IMPORTANT ASSET
Team members are offered a range of opportunities to improve themselves outside of the day-to-day work here: Wellness allowance for services ranging from yoga classes to spa services, Lunch and Learns, Professional Development and Life coaching classes. We’re a bunch of people filled with an insatiable need to grow, to conquer, to constantly prove we’re the best in the business.
OF COURSE WE COVER THE BASICS…
3 weeks PTO | Paid Parental Leave | Paid Holidays | Paid Life & AD&D Policy | Medical Care | Dental, Vision, Life, Disability, Cancer Insurance | Retirement-401k | Profit Sharing | Wellness Allowance | Continued Professional Training and Self-improvement classes | Employee Appreciation Events | Discounted Closing Costs for home purchasing | Work From Home Program | Bring your pet to work
OF COURSE WE COVER THE BASICS…
3 weeks PTO | Paid Parental Leave | Paid Holidays | Paid Life & AD&D Policy | Medical Care | Dental, Vision, Life, Disability, Cancer Insurance | Retirement-401k | Profit Sharing | Wellness Allowance | Continued Professional Training and Self-improvement classes | Employee Appreciation Events | Discounted Closing Costs for home purchasing | Work From Home Program | Bring your pet to work
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